We hope you're happy with your order. However, if you'd like to return a product, you'll find instructions for making a return on this page.

14-Day Return Option

Steely Pop offers a 14-day return option for both consumer and business customers.

A consumer customer has a statutory right to cancel an online store order within 14 days of receiving the products. The 14-day return right we offer business customers is a voluntary benefit subject to the terms stated on this page.

You must notify us of a return within 14 days of receiving the products. The products must then be sent back within 14 days of making the return notification.

Simply returning or failing to collect a shipment is not, on its own, a return or cancellation notice.

How to Notify Us of a Return

You can submit a cancellation notice by logging into your online store customer account and using the order cancellation feature. You will receive a confirmation once your notice has been received.

You can also notify us of a return by email at info@steelypop.fi. Please include in your message:

• your name
• your order number
• the products being returned.

After your notice, you will receive the return address and more detailed return instructions.

You can also cancel an order before it has been shipped. If the order has already been handed over for transport, it will be returned following the standard return instructions.

Returning Products

Pack the products carefully so they aren't damaged during transport. Include your name or your company's name and your order number with the return.

Send the return to the return address provided, following the instructions you received. The customer is responsible for packing, shipping, and the shipping costs of the return. We do not refund return shipping costs paid by the customer.

Keep the receipt and any tracking number you receive for the return until the return has been processed. We recommend using a trackable shipping method, as the customer is responsible for the return until it reaches us.

We do not accept returns sent cash on delivery.

Condition of Returned Products

The product being returned must be unused and in its original packaging. Jewelry findings must not be glued, bent, cut, modified, attached to a piece of jewelry, or otherwise put into use before being returned.

If a product has been handled more than is necessary to check its properties, the resulting decrease in the product's value may be deducted from the amount refunded.

Refunds

We refund the price of returned products using the same payment method you used to pay for the order.

If you cancel and return the entire order, we will also refund the cost of the cheapest standard shipping method that was available for your order, from the original shipping fee. If you chose a more expensive shipping method, the price difference between shipping methods will not be refunded. If you return only part of the order, the original shipping fee will not be refunded.

We issue refunds without undue delay and no later than 14 days after receiving your cancellation notice. However, we may wait to issue the refund until we have received the products back and inspected them.

Depending on your payment method and bank, it may take a few business days for the refund to appear in your account.

Exchanging a Product

We do not offer direct product exchanges. If you'd like a different product instead, please return the original product and place a new order for the product you want.

Defective, Damaged, or Incorrect Product

If the product you received is defective, damaged, incomplete, or incorrect, please contact info@steelypop.fi and include your order number and a brief description of the problem in your message. Attach a photo of the product and packaging if it helps clarify the issue.

We will resolve the situation as quickly as possible, for example by sending the missing or replacement product or refunding the price of the product. Steely Pop covers the necessary return costs for an approved complaint.