Updated July 23, 2026

These terms of service apply to orders placed in the Steely Pop online store.

The seller in the online store is Steely Partners Oy, Business ID 3343734-8. Steely Pop is an online store maintained by Steely Partners Oy. The company's contact details can be found on the online store's Contact Information page. You can reach our customer service by email at info@steelypop.fi.

By placing an order, you accept these terms of service as well as the online store's Shipping Policy and Return Policy.

Placing an Order

Products are ordered by adding them to the cart and confirming the order at checkout. Before confirming your order, you can review the products, quantities, prices, and the contact and shipping details you have provided.

The person placing the order must be at least 18 years old or have a guardian's permission to place the order.

An order becomes binding once it is confirmed at checkout in the online store. You will receive an order confirmation at the email address you provided. If you don't see a confirmation, please also check your spam folder.

The customer is responsible for ensuring that the contact and shipping details provided with the order are correct.

Prices

The prices shown in the online store include applicable VAT. The tax rate depends on the order and the country of delivery.

The final prices of products, shipping costs, any discounts, and other charges are shown at checkout before the order is confirmed.

We reserve the right to change product prices and shipping costs. Changes do not affect orders that have already been confirmed.

Payment

The available payment methods are shown before the order is confirmed. The selection of payment methods may vary depending on the customer's country and the order.

Payment is processed according to the terms of the selected payment method and payment service provider. If a payment method involves separate credit, invoicing, or financing terms, these are presented and accepted at the time of payment.

The order proceeds to processing once payment or approval from the payment service provider has been confirmed.

Product Availability

We aim to keep product availability information up to date. If an ordered product cannot be delivered in exceptional cases, we will contact the customer as soon as possible.

We do not replace a missing product with another product without the customer's consent. If a product cannot be delivered and no replacement product is agreed upon, we will refund the amount paid for the undelivered product.

Product Information and Product Use

Essential product information, such as material, dimensions, package size, and intended use, is stated on the product page. Before ordering, the customer should check that the product is suitable for its intended use and compatible with any other parts being used.

The user of the jewelry findings is responsible for selecting, combining, and attaching the parts in a manner suitable for the intended use. If a piece of jewelry or other finished product is made for sale, its manufacturer is responsible for the safety of the finished product and for meeting the applicable requirements.

Steely Partners Oy is responsible for defects in the products it sells and for the accuracy of the product information it provides, in accordance with applicable law.

Delivery

Delivery countries, shipping methods, shipping prices, processing times, and estimated delivery times are described in the separate Shipping Policy.

The shipping methods available for your order and delivery address, along with their final prices, are shown at checkout before the order is confirmed.

Order Cancellation and Returns

The terms for cancelling an order, returning products, return costs, the condition of returned products, and refunds are set out in the separate Return Policy.

Steely Pop offers a 14-day return option for both consumer and business customers, under the terms set out in the Return Policy.

Defective or Incorrectly Delivered Products

Steely Pop is responsible for defects in its products in accordance with applicable law.

If the product you received is defective, damaged, incomplete, or incorrect, please contact info@steelypop.fi. Please include your order number and a description of the problem in your message. Attach a photo of the product and packaging if it helps clarify the issue.

Please do not send a product back for a complaint before you have received instructions from us on how to proceed.

Business Customers

When an order is placed on behalf of a company or other organization for business purposes, it is considered a business customer order.

The rights granted to consumers under consumer protection legislation do not apply to business customer orders. The voluntary 14-day return option we offer business customers is determined according to the terms set out in the Return Policy.

Validity and Amendment of These Terms

The terms of service that were in effect at the time the order was placed apply to that order.

We may update these terms as the online store's operations or applicable law change. Updated terms apply to orders placed after they are published.

Applicable Law and Disputes

These terms of service and contracts made in the online store are governed by Finnish law. This does not limit the rights granted to a consumer under the mandatory consumer protection legislation of their country of residence.

Any disputes will primarily be resolved directly between the customer and Steely Partners Oy. Please contact info@steelypop.fi in such cases.

If the matter cannot be resolved, a consumer residing in Finland can contact the Finnish Competition and Consumer Authority's consumer advice service and bring the matter before the Consumer Disputes Board. A consumer residing in another EU country can get help from their national European Consumer Centre.