Shipping Information

We ship orders to the countries and regions listed below. The available shipping methods and their exact prices are shown at checkout before you confirm your order.

Shipping Countries and Prices

The shipping fee is determined by the shipping country and the selected shipping method. Depending on the service chosen, a shipment can be directed to a parcel locker, a pickup point, or the recipient's address.

The prices shown in the table are the current price ranges for the different shipping methods. The exact shipping price and the options available for your address are shown at checkout. Prices include applicable VAT.

Free Shipping

We offer free shipping once the value of the products in your order, after discounts, reaches the threshold set for the shipping country:

• Finland, Åland, Sweden, Denmark, Estonia, Latvia, and Lithuania: at least €100
• Other shipping countries listed in the table: at least €150

Free shipping applies to the standard shipping method marked as free at checkout. Other shipping methods remain available at their regular price. The free shipping method automatically becomes available at checkout once your order reaches the threshold set for the shipping country.

Order Processing

We usually process and ship orders within 1–2 business days of the order and payment being confirmed.

Orders placed and paid for on weekdays before 11am are shipped the same business day. Campaigns, public holidays, and higher-than-usual order volumes may extend the processing time.

Processing time refers to the time from placing the order to the shipment being handed over for transport. The actual transit time begins after that.

Shipping Methods

We ship orders via Posti, Matkahuolto, PostNord, GLS, and UPS. In the destination country, the shipment may also be delivered by the carrier's local partner.

The available shipping methods are determined by the shipping country, postal code, and order. Depending on the service chosen, a shipment can be directed to a parcel locker, a pickup point, or the recipient's address. The options available for your address are shown at checkout before payment.

If the selected shipping method cannot be used, we may change it to an equivalent shipping method at no extra cost. If the change significantly affects the pickup location, shipping method, or estimated delivery time, we will contact you before the order is shipped.

Estimated Delivery Times

The estimated transit time from when the order is shipped is usually:

• Finland: 1–3 business days
• Baltics and other Nordic countries: 2–5 business days
• Other EU countries: 3–7 business days

Delivery times are estimates. Public holidays, high volumes, remote delivery areas, and other exceptional situations at carriers may extend the delivery time.

Shipping Confirmation and Tracking

You'll receive a shipping confirmation by email once your order has been shipped. If the shipping method includes tracking, you'll also receive the shipment's tracking information at the same time.

Before confirming your order, please make sure your shipping address, email address, and phone number are correct. Your email address and phone number may be used for delivery notifications.

Uncollected or Returned Shipment

Please collect your shipment within the storage period stated in the arrival notice. Failing to collect a shipment is not the same as cancelling the order.

If a shipment is returned to us due to it not being collected, an incorrect or incomplete address, or another reason attributable to the customer, we may deduct the actual shipping and return costs incurred by us from the amount to be refunded.

A returned order can be resent once a new shipping fee has been paid.

Delayed or Lost Shipment

For consumer orders, Steely Pop is responsible for the shipment until the customer, or the recipient they have named, has taken possession of it.

If your shipment's tracking isn't updating, delivery is significantly delayed, or the shipment appears to be lost, please contact info@steelypop.fi. We will look into the matter with the carrier.

Shipment Damaged in Transit

If a package or its contents have been damaged in transit, please take photos of the outer packaging, packaging materials, and the damaged products as soon as possible.

Keep the packaging and its contents until the matter has been resolved. Contact info@steelypop.fi and include your order number, a description of the damage, and the photos you took.